Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website, purchase auto engines, or interact with our services. We aim to be transparent and comply with international e-commerce standards, including the requirements of the Google Merchant Center, as well as applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Introduction

This Privacy Policy applies to all users of the AutoEngine website (www.autoengine.com) and any related services, including purchases, account creation, and customer support interactions. By using our website or services, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand how we handle your personal information.

If you have any questions about this Privacy Policy, please contact us using the details provided in the “Contact Us” section below.

Information We Collect

We collect personal data to provide you with the best possible experience when shopping for auto engines. The types of data we collect include:

Personal Information

  • Identity and Contact Details: Full name, email address, phone number, and billing/shipping address when you create an account, place an order, or contact us.

  • Payment Information: Credit card details, billing information, or other payment method data when you make a purchase. This information is processed securely through trusted payment gateways and is not stored directly by us.

  • Account Information: Login credentials (e.g., username and password) and preferences when you create an account on our website.

Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, and website usage patterns (e.g., pages visited, time spent on the site).

  • Cookies and Tracking Data: Information collected through cookies and similar technologies to enhance your browsing experience and analyze website performance (see “Cookies and Tracking Technologies” below).

Other Information

  • Customer Communications: Details from emails, phone calls, or live chats when you contact our support team.

  • Marketing Preferences: Your choices regarding promotional emails, newsletters, or other marketing communications.

How We Collect Your Data

We collect personal data in the following ways:

  • Directly from You: When you create an account, place an order, fill out forms (e.g., contact or checkout forms), subscribe to our newsletter, or communicate with us via email, phone, or live chat.

  • Automatically: Through cookies, web beacons, and analytics tools when you visit our website. These technologies collect data about your browsing behavior and device.

  • From Third Parties: From payment processors, shipping companies, or analytics providers (e.g., Google Analytics) when you interact with our services.

How We Use Your Data

We use your personal data to provide, improve, and personalize our services. Specifically, we use it for the following purposes:

  • Order Processing: To process and fulfill your orders, including confirming purchases, arranging shipping, and handling returns or refunds.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to your purchases or account.

  • Website Improvement: To analyze website usage and improve functionality, user experience, and product offerings.

  • Marketing and Promotions: To send you promotional emails, newsletters, or special offers about our auto engines and services, provided you have opted in to receive such communications. You can unsubscribe at any time.

  • Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.

  • Security: To protect our website, detect fraudulent activity, and ensure the safety of your data.

Data Sharing Policy

We do not sell or rent your personal data to third parties for marketing purposes. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party providers who assist us in operating our website and business, such as:

    • Payment processors (e.g., credit card, PayPal) to securely process your transactions.

    • Shipping companies (e.g., FedEx, UPS) to deliver your orders.

    • IT and hosting providers to maintain our website infrastructure.

  • Analytics Providers: With tools like Google Analytics to analyze website performance and user behavior.

  • Legal Obligations: With law enforcement, regulatory authorities, or other entities if required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, with appropriate safeguards in place.

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login details.

  • Analyze website traffic and user behavior.

  • Deliver personalized content and advertisements.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function, such as maintaining your session during checkout.

  • Performance Cookies: Collect anonymized data to improve website performance (e.g., Google Analytics cookies).

  • Marketing Cookies: Used to deliver relevant ads and track the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

We use the following third-party services to operate our website and business:

  • Google Analytics: To track and analyze website usage. Google Analytics collects anonymized data about your browsing behavior. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.

  • Payment Gateways: Trusted providers like Stripe and PayPal process your payments securely. We do not store your full payment details.

  • Shipping Partners: Companies like FedEx and UPS receive necessary shipping information to deliver your orders.

  • Email Marketing Tools: Services like Mailchimp may be used to send promotional emails if you opt in.

Each third-party service has its own privacy policy, which we encourage you to review.

Data Security

We take the security of your personal data seriously and implement industry-standard measures to protect it, including:

  • Encryption of sensitive data (e.g., payment information) using Secure Sockets Layer (SSL) technology.

  • Secure storage of account credentials with hashed passwords.

  • Regular security audits and updates to our systems.

  • Access controls to limit who can view your data within our organization.

While we strive to protect your data, no online system is 100% secure. If you suspect a security breach, please contact us immediately.

Your Rights

Depending on your location, you may have specific rights under data protection laws like GDPR or CCPA. These include:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.

  • Restriction: Request that we limit the processing of your data in certain circumstances.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to the processing of your data for marketing or other purposes.

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise these rights, please contact us using the details in the “Contact Us” section. We will respond to your request within the timeframes required by applicable law (e.g., 30 days for GDPR, 45 days for CCPA).

Accessing, Updating, or Deleting Your Data

You can access or update your account information directly through your AutoEngine account dashboard. To request deletion of your data or exercise other rights, please contact us at privacy@autoengine.com. We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child under 16, please contact us immediately, and we will take steps to delete it.

International Data Transfers

AutoEngine operates globally, and your data may be transferred to and processed in countries outside your region, including the United States. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses (SCCs) for GDPR compliance or other safeguards for international transfers. By using our services, you consent to the transfer of your data to countries that may have different data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Order and account data: Retained for 7 years to comply with tax and legal requirements.

  • Marketing preferences: Retained until you unsubscribe or request deletion.

  • Browsing data: Retained for up to 24 months for analytics purposes.

After the retention period, your data is securely deleted or anonymized, unless we are required to retain it for legal reasons.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email or a prominent notice on our website. Please review this policy periodically to stay informed.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

AutoEngine
Email: privacy@autoengine.co
Phone: +1‪(469) 209-1682‬