We specialize in delivering high-quality auto engines, parts, and accessories to keep your vehicle running smoothly. We understand that purchasing automotive components online can sometimes involve uncertainties, like ensuring engine compatibility or dealing with heavy shipments. That’s why our refund and returns policy is designed to be straightforward, fair, and customer-focused. We’re committed to your satisfaction and aim to build lasting trust by handling returns efficiently and transparently. This policy complies with Google Merchant Center guidelines, ensuring clear communication on auto engine returns, refund processes for car parts, and the Auto Engines return process. If you’re not completely happy with your purchase, we’ll work to make it right whether it’s a defective turbocharger or a mismatched transmission part.
Please note that by placing an order with us, you agree to the terms outlined here. We encourage you to review this policy before buying, especially for larger items like engines that may require special handling.
Eligibility for Returns and Refunds
We want every customer to feel confident in their purchase, so we offer returns and refunds under specific conditions to protect both you and our business. Returns are eligible for items that arrive defective, damaged, or incorrect due to our error, as well as for buyer’s remorse on eligible products. However, to maintain product integrity particularly for auto parts that could affect vehicle safety we have clear guidelines.
Eligible returns must meet these criteria:
- The item is in its original, unused condition, free from installation attempts, scratches, or modifications.
- All original packaging, protective wraps, tags, manuals, and accessories are intact and included.
- Proof of purchase, such as your order confirmation or invoice, is provided.
- The return is for a standard stock item; custom-ordered engines or specially fabricated parts (e.g., those modified for specific vehicle compatibility) are non-returnable due to their tailored nature.
Exclusions apply to safeguard against misuse and ensure resale viability:
- Used, installed, or altered parts, including any auto engines or components that show signs of mounting or operation.
- Electrical items like sensors or ECUs, which can be sensitive to handling and may void warranties if returned.
- Consumables such as gaskets, seals, or fluids once opened.
- Items damaged by customer error, improper storage, or accidents post-delivery.
- Clearance, sale, or bundled products marked as final sale at checkout.
If an item doesn’t qualify for a return but is covered under our warranty (e.g., manufacturing defects in an engine block), please refer to our separate Warranty Policy page for details on repairs or replacements.
Timeframe for Returns
To give you ample time to inspect your purchase—especially for heavy auto parts that might take longer to unbox—we provide a generous 30-day return window. This period starts from the date of delivery, as confirmed by the shipping carrier’s tracking information.
Here’s how we calculate it:
- If your order arrives on Day 1, you have until Day 30 to initiate the return.
- For delayed deliveries (e.g., due to carrier issues), the window begins upon actual receipt.
- We extend this timeframe by 7 days during major holidays like Thanksgiving or Christmas to account for potential inspection delays.
Initiate your return before the deadline by contacting our support team. Late requests may be denied, but we review exceptions on a case-by-case basis for extenuating circumstances, such as verified shipping delays.
Return Process
Returning an item to Auto Engines is simple and hassle-free, with steps tailored to the unique challenges of shipping auto engines and parts, like their weight and size. We recommend starting the process as soon as possible to avoid complications.
Follow these steps for the Auto Engines return process:
- Contact Support: Reach out within the 30-day window via email, phone, or our online contact form. Provide your order number, a description of the issue, and photos if applicable (e.g., for damage or compatibility mismatches).
- Receive Authorization: Our team will review your request within 2 business days and issue a Return Merchandise Authorization (RMA) number if approved. This is required for processing.
- Prepare the Item: Securely repackage the product in its original box with all components. For heavy items like engines, use protective padding and consider palletizing if needed to prevent transit damage.
- Ship It Back: Attach the RMA number to the package. You’ll typically pay for return shipping unless the return is due to our error (e.g., wrong part sent). We partner with carriers like UPS or FedEx for reliable options use a trackable method and insure high-value items.
- Track Your Return: Send us the tracking number so we can monitor progress. Returns usually arrive at our warehouse within 5-10 business days, depending on location.
For faulty or incorrect items, we’ll provide a prepaid shipping label to cover costs, making the process even easier.
Refund Process
Once we receive your returned item, our goal is to process your refund quickly and fairly. We issue refunds to the original payment method, ensuring transparency in every step.
Here’s what to expect:
- Full refunds for defective, damaged, or wrong items, including original shipping fees if applicable.
- For buyer’s remorse returns on eligible products, we deduct a 15% restocking fee to cover handling and repackaging costs common for bulky auto parts.
- Original shipping fees are non-refundable unless the issue stems from our mistake.
- Refunds are processed within 7-10 business days after inspection and approval, appearing on your statement shortly after (timing varies by bank or card issuer).
If a partial refund is warranted (e.g., due to missing accessories), we’ll notify you via email with an explanation. For exchanges instead of refunds, we’ll apply the credit toward a replacement item, adjusting for any price differences.
Exceptions and Special Cases
We handle unique scenarios with care to maintain fairness, especially for an auto parts business where shipping heavy engines internationally or dealing with transit damage is common.
- International Returns: Customers outside the U.S. follow the same 30-day window but are responsible for all return shipping, duties, and taxes. Refunds exclude international shipping costs.
- Damaged-in-Transit Items: Report damage within 48 hours of delivery with photos. We’ll arrange a pickup or replacement at no cost to you.
- Warranty Claims: Beyond the return period, defects fall under our warranty visit our Warranty Policy for extended coverage on auto engines and parts.
- Bulk or Heavy Shipments: For oversized items, we may coordinate with specialized carriers; contact us for assistance to avoid extra fees.
In all cases, we prioritize resolutions that align with Google Merchant Center standards for clear refund policies on car parts.
Inspection and Approval
Upon arrival at our warehouse, every returned item undergoes a thorough inspection by our certified technicians. This typically takes 3-5 business days and includes checking for condition, completeness, and any signs of use crucial for auto engines where compatibility and safety are paramount.
If the item passes:
- Your refund or exchange proceeds as outlined.
If it doesn’t meet criteria (e.g., evidence of installation on a transmission part):
- We’ll deny the refund and notify you with photos and reasons.
- You can request the item be shipped back at your expense; otherwise, it may be disposed of after 30 days.
This process ensures all returns are handled equitably and helps prevent fraud.
Contact and Support
We’re here to assist with any questions about auto engine returns or the refund policy for car parts. Our dedicated team is ready to guide you through the Auto Engines return process.
Reach us via:
- Email: support@autoengines.co (response within 24 hours on business days).
- Phone: +1 (469) 209-1682, Monday to Sunday, 8 AM – 7 PM EST.
- Online Form: Visit our Contact Us page for a quick submission, including file uploads for photos.
Don’t hesitate to connect we value your feedback and aim to resolve issues promptly.